The interviews took place on the boat at 17:00. We used the technique where one asked the questions and the other took notes with pen and paper. Triangulation was also kept in mind when we interviewed people going from A to B and B to A.
Non frequent user
Why travel with the ferry?
-Fast & smooth
What drawbacks are there?
-No information on when the first boat leaves
How do you spend time during the ride?
-Surfing on my mobile phone
How did you learn that you can travel this trip by boat?
-Always known
How often do you use this service?
-Once a month
How was it getting the ticket? easy/hard
-Easy, I use "reskassa" from the ticket machine
Did you enjoy the ride?
-Yes
Is the boat frequency good enough?
-Yes
Frequent user
Why travel with the ferry?
-Get to work, fastest way and it's nice
What drawbacks are there?
-In the summer they change the route so then I use the buss because it's faster
-Last departure to early (20:00), would be nice to take the boat home after dinner at a restaurant.
How do you spend time during the ride?
-Surfing on my mobile phone and listening to music
How did you learn that you can travel this trip by boat?
-Always known
How often do you use this service?
-Every day
How was it getting the ticket? easy/hard
-Easy, I have a monthly ticket
Did you enjoy the ride?
-Yes
Is the boat frequency good enough?
-Yes, but it wouldn't hurt if it was a bit more frequent.
Group of three tourists
Why travel with the ferry?
-Reach the museums at Djurgården
What drawbacks are there?
-Can't see where the next stop will be, Skeppsholmen or Allmänna Gränd.
How do you spend time during the ride?
-Looking at the view and talking to each other
How did you learn that you can travel this trip by boat?
-Tourist map with all the buss, boat and train routes
How often do you use this service?
-First time today
How was it getting the ticket? easy/hard
-Easy, asked at our hotel and bought 72 hour tickets at Pressbyrån
Did you enjoy the ride?
-Yes
Is the boat frequency good enough?
-Yes
Two tourists
Why travel with the ferry?
-Reach the museums at Djurgården
What drawbacks are there?
-Can't see where the next stop will be, would be nice to see the exact route
How do you spend time during the ride?
-Looking at the view, map and talking to each other
How did you learn that you can travel this trip by boat?
-Tourist map with all the buss, boat and train routes
How often do you use this service?
-First time today
How was it getting the ticket? easy/hard
-Easy, 24 hour tickets at Pressbyrån (probably got the info from their hotel)
Did you enjoy the ride?
-Yes
Is the boat frequency good enough?
-Yes
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